Ascension does not accept my license file or crashes my DAW

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Perform a clean install.  Follow these steps carefully:

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• Locate and delete your Ascension Data Library folder, you set this location manually when you previously downloaded and installed Ascension.

 

The Data Library can be found in 2 ways if you do not know it's location:

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1) If you have access to the Plug-In choose 'Open Data Folder' from Ascension's Browser Menu here: 

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2) Search your computer for Ascension Data Library - you will find a folder named "ASCENSION 1.5.1 DATA LIBRARY" or similar - this name may vary depending on your store of purchase and your previous Ascension version number. 

 

Please note that only Ascension 1.0.1 Data Library folders are not compatible with Ascension 1.6. We highly recommend that all users upgrade to the optimised Ascension 1.6 Data Library. 

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• Delete your Ascension configuration folder:

 

(PC location) 'Documents > CubicAudio > Ascension'
(Mac location)  'Mac HD > Library > Application Support > CubicAudio > Ascension'

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• Delete your Ascension VST/ AU Plug-Ins:

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Default Windows Location [user configurable during install process]:  Common Files > VST3

 

MacOS:  Library > Audio > Plugins > VST3 / Components

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• Download Ascension 1.6 from your CubicAudio account, find out more here.

 

• Re-install Ascension. You can find instructions and video guides here.

 

• Open your DAW and launch Ascension - you will be prompted to locate your Data Library Folder - ensure that you choose the 'data' folder from your new download - version 1.0.1 data is not compatible with Ascension 1.5 or above.

 

• Generate a new license file using your serial number and activation link - do not use any special characters in your name, ensure that your email address is correct.  Save this file to your desktop.

 

• Open the Ascension in your DAW.

 

• Choose Ascension > OPTIONS > Settings

 

• Choose 'Import License', using the 'my-name.license.asl' file from your desktop. 

 

• If Ascension is correctly licensed you will see your name on the Settings screen:

 

 

 

 

 

 

 

 

 

If you still receive a crash please use this form to send us some details about your issue, screen shots and video captures are helpful, along with a description of what you were doing at the time plus a crash report (most DAWs such as Logic X, Ableton Live and Cubase create these, along with system reports for Windows and Mac OSX too).

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