How to install Ascension on your PC or Mac:
Register you serial at CubicAudio to get access to the latest version 1.6 downloads. Find out more about registering your serial in this article.
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PC: Unzip your downloads ensuring you encounter no errors. Mac: open the DMG.
Ascension’s installer application will prompt you agree with the software license, after this step select your VST3 plug-ins directory (PC only). Mac OS plug-in locations are fixed to Library > Audio > Plugins > VST3 / Components).
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We recommend placing Ascension's Data Library in your PC's 'Documents' folder (or another disk partition / Hard Drive - SSD recommended.
Mac users we recommend: User > Music > Audio Music Apps. Do not place your Data Library in any folder which requires extra permissions such as Application Support.
You can move your Data Library at a later date if your Home drive is short of space.
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Once installed, re-scan your plug-ins and open an instance of Ascension VST3 / AU in your 64-Bit DAW (you will find it listed under "CubicAudio"). Once the plug-in opens you will be prompted to locate your Data Library folder. Point the file finder dialogue box towards the location of your Data Library.
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The plug-in will run in Demo Mode until registered. Demo Mode this is characterised by bursts of white noise. Version 1.6 will display a "SYNTH NOT REGISTERED" message.
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To register Ascension make sure you have your Serial to hand. Your Serial was emailed to you when you purchased Ascension / and available in your store's account section. If you cannot find your Serial please contact support at your store of purchase or Contact CubicAudio Support.
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• Open the Ascension Plug-In and click the blue ‘OPTIONS’ button on the right hand side of the plugin interface, then choose ‘Settings’.
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• On this tab you will see your ‘Hardware ID’. Click to copy your ID and then visit the Ascension Activation page - click here.
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• Enter your Serial, name and email address, and Hardware ID, then click ‘I’m not a robot’....
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• Click ‘Download License File’. You will then be prompted to download and save your License File - save the file to your Desktop or Documents folder. NB: this is a single use file, it is not valid on any other PC or Mac machine.
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• Re-launch Ascension and click ‘OPTIONS’, then choose ‘Settings’.
• Click ‘Import License’.
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• Navigate to the location of your License File (the filename will be: 'your-name-license.asl’).
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• Ascension will then confirm that your plugin is licensed.
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Need Help? Click here....
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Toubleshooting:
Ascension Crashes my DAW or does not accept my license file:
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Perform a clean install. Please follow these steps carefully:
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• Locate and delete your Ascension Data Library folder, you can find this by choosing 'Open Data Folder' from Ascension's Browser Menu here:
• Delete your Ascension Configuration Folder (find out more here):
(PC location) 'Documents > CubicAudio > Ascension'
(Mac location) 'Mac HD > Library > Application Support > CubicAudio > Ascension'
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• Re-download Ascension 1.6 from CubicAudio Account and unzip the file, ensuring that you receive no errors.
• Re-install Ascension 1.6.
• Open your DAW and launch Ascension - you will be prompted to locate your 'data' library folder - ensure that you choose the 'data' folder from your new download - version 1.0.1 data is not compatible with Ascension 1.5 or above.
• Generate a new license file using your Serial number and activation link - do not use any special characters in your name, ensure that your email address is correct. Save this file to your desktop.
• Open the Ascension in your DAW.
• Choose Ascension > OPTIONS > Settings
• Choose 'Import License', using the 'my-name.license.asl' file from your desktop.
If Ascension is correctly licensed you will see your name on the Settings screen:
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If you still receive a crash please use this form to send us some details about your issue, screen shots and video captures are helpful, along with a description of what you were doing at the time plus a crash report (most DAWs such as Logic X, Ableton Live and Cubase create these, along with system reports for Windows and Mac OSX too).
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Ascension 1.6 generates it's own crash reports, these can be found in:
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PC:
C:\Users\MyUsername\AppData\Roaming\Ascension
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Mac OS:
User > Library > Logs > Ascension
Need to contact support? Click here....
