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Manual & Guide Download

Need help fast?  Check out our Quick Install & Trouble Shooting Guides here. These contain instructions on how to install and license your plugins for PC & Mac, as well as some common problems along with fixes for them.

Need to dive deeper into Ascension's functions?  Grab a copy of the latest manual right here.

Can't find the answer?  Contact us here.

Knowledge Base

Find answers to some common issues here...

How do I install Ascension?

 

Easy! Find out how in our quick video guides for PC and Mac here

 

My plugin makes frequent bursts of white noise:

The plugin is running in demo mode. You need to license Ascension. Use your serial number and this link to generate a new license file. Please note that the demo plugin cannot be registered - you must purchase the full version.

If you use version 1.0.1 and Ascension is not accepting your licence, please read this article

Ascension plugin does not show up my DAW:

Ensure that you have configured your 64-Bit DAW software to search for your plugins in the directories you set when you installed Ascension 1.5.1 or 1.6 +

 

For Mac users these locations are fixed to ‘Mac HD > Library > Audio > Plug-Ins > Components/ VST/ VST3’.

Ascension crashes my DAW:

You may have an issue with your data library, we recommend a full re-install.  Please follow these steps carefully.

 

Follow these steps:

 

• Locate your ‘Cubic Audio’ > ‘Ascension’ folder and delete / move to trash / bin, you can find it here:

 

Windows location: 'Documents > CubicAudio > Ascension'

Mac Location: 'Mac HD > Library > Application Support > CubicAudio > Ascension'

 

N.B. This will remove any custom preset tags that you have added.  To backup this information make a copy of the file named 'presetdb.dv' within your Ascension folder - you can restore this later.

 

• Delete your data library folder (this came in your download and will be named "ASCENSION 1.5 DATA LIBRARY" (this may vary depending on the store which you purchased Ascension from).

 

• Re-download Ascension from your store of purchase and unzip the file,  ensuring that you receive no errors.  •

• Reinstall Ascension 1.5.1 or 1.6 +

 

• Open your DAW and launch Ascension - you will be prompted to locate your 'data' library folder - ensure that you choose "ASCENSION 1.5 DATA LIBRARY > data".

 

Ensure that you point Ascension towards the 1.5.1 / 1.6 Data Library folder that came with your new download - Ascension version 1.0.1 data is not compatible and will crash Ascension 1.5 or above.

 

• To license Ascension use your serial number, Hardware ID (you'll find this under Ascension > OPTIONS > Settings) and activation link below, download this file to your desktop.



• Open Ascension in your DAW.

• Choose Ascension > OPTIONS > Settings

• Choose 'Import License', using the 'my-name.license.asl' file from your desktop.

If Ascension is correctly licensed you will see your name on the screen:

 

 

 



 

If you still receive a crash contact support to send us some details about your issue, screen shots and video captures are helpful, along with a description of what you were doing at the time plus a crash report (most DAW's such as Logic X, Ableton Live and Cubase create these, along with system reports for Windows and Mac OSX too). 

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If you have downloaded Ascension 1.5.1 or above and your DAW crashes:

Perform a clean install - carefully follow these guide lines.

 

 

Ascension does not accept my license file:

If you are using Ascension 1.0.1 please read this article.

For Ascension 1.5.1 or above users see this article.

My custom preset tags do not show up:

Open Ascension’s Browser window and Menu > Refresh Items from the drop down next to the search box.

 

 

 

 

 

 

 

 

 

32-Bit Support Removed:

Ascension is a 64 Bit plug-in. Please make sure the DAW you use supports 64-Bit VST plugs.

My Plugin does not show up in Pro Tools:

Ascension is a VST3 and Audio Unit Plugin. Pro Tools use their own plug-in format AAX (formerly RTAS/ TDM), and does not support either VST or AU.  Search Google for solutions - however we do not support Ascension when using bridging software of any kind.

Moving your Data Library Folder:

If you would like to relocate your ‘data’ folder, follow these steps:

 

• Close your DAW and any instances of Ascension.

 

• Visit your Ascension Folder.

 

(PC Location) 'Documents > CubicAudio > Ascension'

(Mac Location) 'Mac HD > Library > Application Support > CubicAudio > Ascension'

 

• Delete the file named ‘data.dv’

• The next time you open Ascension you will be prompted to locate your new ‘data’ folder location.

 

Tip: You can locate your folder by opening Ascension > Browser > Menu > Open Data Folder

 

How do I uninstall Ascension?

 

Click here to find out how to remove Ascension from your system.

Click

Current Known Issues:

 

• The VST3 plugin does not show preset names in saved projects in some DAW’s - this does not affect Ascension’s functionality.

 

• Vector curve draw may produce "jitter" in some Mac OS DAW's - again, - this does not affect Ascension’s functionality.

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